CLIVANUS HORNOPASSION SL. (hereinafter, “the ‘manufacturer”) guarantees that its products comply with the stipulated specifications. The warranty only covers against manufacturing or raw material defects.
IT DOES NOT COVER:
– Normal wear and tear or marks caused by use.
– Breakage caused by accident.
– Damage caused by improper use or improper maintenance, transport, conservation or storage.
The warranty shall automatically and immediately be considered invalid if the product is modified or tampered with in any way. The warranty is valid for a period of two years from the date of sale. Once this period has elapsed, the customer shall no longer be entitled to make any claims in relation thereto.
All claims made within the warranty period must be accompanied by the corresponding photographs of the fault or defects and a written description of the issue, which should be sent by email to firstname.lastname@example.org.
Once the request has been received, the customer will be duly informed of the corresponding decision. If the claim against the faulty item is accepted, the manufacturer undertakes, at its sole discretion, to repair, replace or refund the cost of the product.
Under no circumstances shall the manufacturer’s liability extend beyond the billed cost of the product.